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“NOCs are a perfect use case for outsourcing,” she says. “In a digital-first, distributed working environment, businesses need to pivot to always-on, high-level monitoring services provided by a Network Operations Centre”įor Wojcik, businesses should outsource their NOCs rather than build them in-house. Without tools to manage rapid data growth or the ability to scale their internal teams, businesses may find they’re unable to realise the full benefits of the digital systems.Īccording to Ewa Wojcik, Business Solutions Manager, at Comarch ICT, a systems integrator, this all means that a more holistic approach is IT monitoring is needed: “Regardless of business size, the days of relying on a help desk to troubleshoot technology issues is long past,” Wojcik says. To store and manage huge volumes of data effectively, organisations need to be able to monitor infrastructure availability and performance around the clock. By 2025, the volume of data created, captured, copied, and consumed worldwide is forecast to increase to more than 180 zettabytes from a 2020 base of 64.2 zettabytes. It’s thought that in 2021 almost 10 exabytes of new data was generated (with one exabyte equivalent to approximately 25 billion DVDs). Second, greater digitalisation brings with it exponentially more data. Ensuring performance, uptime, and security has never been more of a challenge. But for IT teams, the two trends are also bringing a range of challenges.įirst, IT teams must manage ever more decentralised networks that extend to anywhere an employee can connect to corporate systems with a device. Digital transformation and the shift to hybrid working are unlocking new revenue opportunities for businesses, driving operational efficiencies, and improving employee experiences.
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